- HP psc 2410 Printer -


    Even though I don't own one of these, I was involved in the repair of one. Due to the info I have acquired on the Net I felt that I should reciprocate and provide some more. There were a lot of people having problems with this printer.

The Problem

    Printer is hanging on startup, and would stick in a noisy "jerking" loop for a minute or two, with the hourglass icon never going away on the printer, and the printer being useless. Essentially, the scanner was never finding its home. These are some "fixes" I found on the Internet. A couple of them almost worked BUT even though I am a big HP supporter... I would NOT recommend this unit to anyone. Too temperamental. HP, fortunately, does not make them anymore. I saw used prices of $120 or more, which means that new these must have cost close to $200. There were people who gave great praise but many more that used bad words in the description. I uttered a few myself during this ordeal. If it were mine I might have played with it longer to "try" to get it to work a little better. This customer, not being of the technical nature, I decided to recommend a new one. And I even recommended HP. I have been using them for years. They are only human and can make mistakes once in a while. But for the most part they put out exceptional products.

Cover Removal

Ok, here is more detail information on how to remove the cover:

  1. Get a Torx T10 screwdriver and a small blade screwdriver.
  2. Open the scanner cover and find the release at the back of the cover. Remove the cover.
  3. Using the Torx T10 screwdriver, remove the three screws that are exposed when you remove the cover (bottom left hand side, top left hand side and center top).
  4. Using the small blade screwdriver as necessary, remove the bezel on the control panel.
  5. Find the release to the panel underneath the bezel (it is at the bottom center as indicated in the diagram). Using the small blade screwdriver release the panel.
  6. Using the Torx T10 screwdriver, remove the two screws that are exposed when you remove the panel (top right hand corner and bottom left hand corner).
  7. You can now lift the cover slightly to expose the scanner bar. (You will have to disconnect the ribbon cable if you want to completely remove the cover.)
You should be able to move the scanner bar without fully removing the cover. You actually do not have to remove any of the screws as long as you unscrew them completely.

After you manually move the scanner bar, you should be able to turn the printer on and go through the initialization with the printer in it's partly disassembled condition. After the initialization process is completed and you are satisfied that the printer is acting normal, reassemble the printer without removing power.

The above was taken from: Fix Your Own Printer forum.

    I have the same problem with the light blinking and the scanner jamming.

    I just got one of these printers (2410xi)for free--because of the same problem--hourglass just sit's there-- also after doing all the reset bit and head moving--still didn't fix it--well at this point I figured it's already broke lets take it apart. I removed the rear paper jam door and found two screws--so I removed them and pulled down on the trim piece--removing it--and low and behold I found that the ribbon cable(top one on board) was loose--I unplugged both ribbons and reseated them---sure enough it started working(scanner light comes on now at initialization) working fine now and it was free!!!.

    We have the HP 2410 All-in-one as our fax machine at work. We had the same problem with it not completing the start up sequence. I didn't want to go to in depth tearing it apart, as it is not mine. One of the non-invasive things that worked:
1. With the unit off, open the printer cartridge storage area.
2. Turn the unit on leaving the lid open, gently pulling the ink cartridge unit to the middle.
3. The printer then gave me the error about the cartridge area being open and went to the main menu after I closed it...
Hope this helps if you don't want to tear apart the whole printer!

    HP has created it's own pictorial procedure. http://h10025.www1.hp.com/
and http://h20000.www2.hp.com/
and Identifying a Hardware Issue

    I was having the same problem. The printer is now working. What I did to correct the problem was to hold the cancel button down before I turned the printer on and hold it down through the start up process.

     First I reset the psc 2410 several times, several ways. (In all these button presses, hold the buttons down until you get an OK message or it tells you to test print. Can be a long time.) 1. pressing OK and Cancel at the same time when plugging it in this resets some memory registers
2. # and 3 while plugging in the power cord = this is a partial reset
3. # and 6 while plugging in the power cord = this is a semi reset
   Perform a Semi-full Reset on the unit by following the steps below:

  1. Make sure that the unit is on, and disconnect the power cord from the back of the unit.
  2. On the unit keypad press the # and the 6 keys simultaneously and hold both keys down while plugging in the power cord.
  3. The Semi-full Reset message will appear on the unit display.
  4. Wait until the unit initialization process is complete. The unit will have recovered its original settings.
4. # and 9 while plugging in the power cord = this is a full reset
Check on HP's website how to reset your specific printer. This is for the 2410.

    All this still did not fix the problem.

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